FAQs Archive - Grasshopper /faqs/ Digital banking designed to drive your business forward. Thu, 23 Oct 2025 02:15:49 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 /wp-content/uploads/2022/02/cropped-favicon-32x32.png FAQs Archive - Grasshopper /faqs/ 32 32 Why do I need to provide documentation to verify my business? /faqs/why-do-i-need-to-provide-documentation-to-verify-my-business/ Wed, 01 Oct 2025 22:39:14 +0000 /?post_type=faqs&p=3269 As a federally regulated bank, we have a legal and ethical responsibility to protect our clients and the financial system. The documentation we request helps us verify your business’s identity and operations, which is a mandatory step required by federal laws like the Bank Secrecy Act (BSA). Think of it as building a strong foundation […]

The post Why do I need to provide documentation to verify my business? appeared first on Grasshopper.

]]> As a federally regulated bank, we have a legal and ethical responsibility to protect our clients and the financial system. The documentation we request helps us verify your business’s identity and operations, which is a mandatory step required by federal laws like the Bank Secrecy Act (BSA). Think of it as building a strong foundation for a secure, long-term banking relationship.

The post Why do I need to provide documentation to verify my business? appeared first on Grasshopper.

]]> What happens if I cannot provide the information or documentation you’ve requested? /faqs/what-happens-if-i-cannot-provide-the-information-or-documentation-youve-requested/ Wed, 01 Oct 2025 22:38:32 +0000 /?post_type=faqs&p=3270 If you cannot provide the information or documentation we requested, we will always try to work with you to find acceptable documentation. However, because our verification duties are required by law, providing the necessary information is essential. If we are unable to validate the required information, we will be unable to open an account or […]

The post What happens if I cannot provide the information or documentation you’ve requested? appeared first on Grasshopper.

]]> If you cannot provide the information or documentation we requested, we will always try to work with you to find acceptable documentation. However, because our verification duties are required by law, providing the necessary information is essential. If we are unable to validate the required information, we will be unable to open an account or may have to close an existing one.

The post What happens if I cannot provide the information or documentation you’ve requested? appeared first on Grasshopper.

]]> If I have a criminal record, will my application be automatically declined? /faqs/if-i-have-a-criminal-record-will-my-application-be-automatically-declined/ Wed, 01 Oct 2025 22:38:08 +0000 /?post_type=faqs&p=3272 Not automatically. We review every application on a case-by-case basis. Our primary responsibility as a bank is to manage risk, especially concerning financial crimes. While a criminal record is a factor in our review, we assess it in the context of the nature, severity, and age of the offense as part of our overall risk-based […]

The post If I have a criminal record, will my application be automatically declined? appeared first on Grasshopper.

]]> Not automatically. We review every application on a case-by-case basis. Our primary responsibility as a bank is to manage risk, especially concerning financial crimes. While a criminal record is a factor in our review, we assess it in the context of the nature, severity, and age of the offense as part of our overall risk-based decision process.

For more information, please refer to our Regulated & Specialized Activities Guidelines.

The post If I have a criminal record, will my application be automatically declined? appeared first on Grasshopper.

]]> Can I open a bank account if I am a previous national of a sanctioned country? /faqs/can-i-open-a-bank-account-if-i-am-a-previous-national-of-a-sanctioned-country/ Wed, 01 Oct 2025 22:37:22 +0000 /?post_type=faqs&p=3271 As a regulated financial institution, we are required to maintain complete and accurate client information. To fulfill this obligation, we may request further documentation during your relationship with us. If the Bank is unable to validate information to satisfy its duties under the Bank Secrecy Act, we must decline or terminate the banking relationship.  For […]

The post Can I open a bank account if I am a previous national of a sanctioned country? appeared first on Grasshopper.

]]> As a regulated financial institution, we are required to maintain complete and accurate client information. To fulfill this obligation, we may request further documentation during your relationship with us. If the Bank is unable to validate information to satisfy its duties under the Bank Secrecy Act, we must decline or terminate the banking relationship. 

For more information, please refer to our Regulated & Specialized Activities Guidelines.

The post Can I open a bank account if I am a previous national of a sanctioned country? appeared first on Grasshopper.

]]> Why does my business require a specialized or regulated review? /faqs/why-does-my-business-require-a-specialized-or-regulated-review/ Wed, 01 Oct 2025 22:37:07 +0000 /?post_type=faqs&p=3268 Some business activities may require a tailored due diligence process to ensure we build a strong and sustainable banking partnership with you. Businesses in regulated or specialized fields have unique operational models and are often subject to specific federal or state rules. Our tailored review process allows us to understand your business better so we […]

The post Why does my business require a specialized or regulated review? appeared first on Grasshopper.

]]> Some business activities may require a tailored due diligence process to ensure we build a strong and sustainable banking partnership with you. Businesses in regulated or specialized fields have unique operational models and are often subject to specific federal or state rules. Our tailored review process allows us to understand your business better so we can provide the secure and compliant banking services you need to succeed.

For more information, please refer to our Regulated & Specialized Activities Guidelines.

The post Why does my business require a specialized or regulated review? appeared first on Grasshopper.

]]> Why do I see Grasshopper Bank’s routing number associated with my account? /faqs/why-do-i-see-grasshopper-banks-routing-number-associated-with-my-account/ Tue, 27 May 2025 15:22:53 +0000 /?post_type=faqs&p=2857 Grasshopper Bank partners with a range of innovative financial technology (fintech) companies to deliver essential banking infrastructure and provide regulated banking services to end users. Banking-as-a-Service (BaaS) partnerships enable fintech platforms to offer products such as checking and savings accounts, debit cards, and payment services—while Grasshopper powers the underlying banking functionality behind the scenes. If […]

The post Why do I see Grasshopper Bank’s routing number associated with my account? appeared first on Grasshopper.

]]> Grasshopper Bank partners with a range of innovative financial technology (fintech) companies to deliver essential banking infrastructure and provide regulated banking services to end users. Banking-as-a-Service (BaaS) partnerships enable fintech platforms to offer products such as checking and savings accounts, debit cards, and payment services—while Grasshopper powers the underlying banking functionality behind the scenes.

If you see Grasshopper Bank or our routing number associated with an account or financial service you’re using, it likely means that the platform is powered by our banking infrastructure. This is standard industry practice, and reflects the partnership in place to deliver those banking services. Routing numbers may also vary based on the technology partner supporting the fintech platform you’re using. Some partners leverage different routing numbers as part of how they facilitate account creation and transactions.

  • For platforms supported by Increase, you may see or use routing number: 026015244.
  • For all other platforms (including those powered directly by Grasshopper Bank), you may see or use routing number: 026015024.

While Grasshopper Bank supports the banking framework, your direct relationship is with the fintech platform. To avoid issues with payments or transfers, we recommend checking your account details directly in the app or platform you’re using, or reaching out to their support team for confirmation.

For a list of fintech companies that we are actively partnering with, click here.

The post Why do I see Grasshopper Bank’s routing number associated with my account? appeared first on Grasshopper.

]]> What routing number do I use if my fintech is supported by Treasury Prime? /faqs/what-routing-number-do-i-use-if-my-fintech-is-supported-by-treasury-prime/ Tue, 27 May 2025 15:21:34 +0000 /?post_type=faqs&p=2941 Routing numbers for our Embedded Finance programs can vary depending on the API-middleware provider that helps facilitate the money movement behind the scenes. At Grasshopper, we work with trusted partners like Treasury Prime to facilitate these transactions securely and efficiently. Because of this setup, the routing number you use will depend on which provider your […]

The post What routing number do I use if my fintech is supported by Treasury Prime? appeared first on Grasshopper.

]]> Routing numbers for our Embedded Finance programs can vary depending on the API-middleware provider that helps facilitate the money movement behind the scenes. At Grasshopper, we work with trusted partners like Treasury Prime to facilitate these transactions securely and efficiently. Because of this setup, the routing number you use will depend on which provider your program is connected to.

For programs and platforms supported by our technology partner Treasury Prime, or Grasshopper directly, the routing number you’ll see or use is: 026015024.

If you’re a direct business banking client of Grasshopper, you can use this routing number—also found in the footer of our website—or login to online or mobile banking to find the appropriate routing number for your account.

The post What routing number do I use if my fintech is supported by Treasury Prime? appeared first on Grasshopper.

]]> What routing number do I use if my fintech is supported by Increase? /faqs/what-routing-number-do-i-use-if-my-fintech-is-supported-by-increase/ Tue, 27 May 2025 15:20:53 +0000 /?post_type=faqs&p=2939 Routing numbers for our Embedded Finance programs can vary depending on the API-middleware provider that helps facilitate the money movement behind the scenes. At Grasshopper, we work with trusted partners like Increase to facilitate these transactions securely and efficiently. Because of this setup, the routing number you use will depend on which provider your program is […]

The post What routing number do I use if my fintech is supported by Increase? appeared first on Grasshopper.

]]> Routing numbers for our Embedded Finance programs can vary depending on the API-middleware provider that helps facilitate the money movement behind the scenes. At Grasshopper, we work with trusted partners like Increase to facilitate these transactions securely and efficiently. Because of this setup, the routing number you use will depend on which provider your program is connected to.

For programs and platforms supported by our technology partner Increase, the routing number you’ll see or use is: 026015244.

If you’re a direct business banking client of Grasshopper, you will need to use our American Banker’s Association (ABA) routing number 026015024, which is listed in the footer of our website. You can also find the correct routing number for your account by logging into online or mobile banking.

The post What routing number do I use if my fintech is supported by Increase? appeared first on Grasshopper.

]]> What is the bank’s routing number? /faqs/what-is-the-banks-routing-number/ Fri, 20 Sep 2024 19:39:38 +0000 /?post_type=faqs&p=2346 The routing number you use depends on the specific account or service you have with us or one of our fintech partners. Banks may use multiple routing numbers to streamline transactions for different purposes, geographic regions, or, in our case, different technology partners and platforms. This allows us to efficiently route payments for our direct […]

The post What is the bank’s routing number? appeared first on Grasshopper.

]]> The routing number you use depends on the specific account or service you have with us or one of our fintech partners. Banks may use multiple routing numbers to streamline transactions for different purposes, geographic regions, or, in our case, different technology partners and platforms. This allows us to efficiently route payments for our direct clients as well as for the customers of our various fintech partners.

For Direct Business Banking & Commercial Clients:

  • ABA Routing Number: 026015024
  • This routing number is used for all our direct business and commercial banking clients. It is also the routing number for fintech clients whose programs are powered by Treasury Prime. For more information, click here. 

For Fintech Programs Powered by Increase:

  • Routing Number: 026015244
  • Fintech clients whose programs are powered by our API-middleware, Increase, must use this separate routing number. For more information, click here.

If you see our bank name associated with a financial service you’re using, it is likely because we are the partner bank providing the underlying, FDIC-insured banking services. Always refer to the specific account details provided by the fintech to ensure you are using the correct routing number. For more information, click here.

The post What is the bank’s routing number? appeared first on Grasshopper.

]]> What information is needed to open an account? /faqs/what-is-needed-to-open-an-account-3/ Mon, 26 Aug 2024 16:30:19 +0000 /?post_type=faqs&p=1703 Many banks offer the option of opening a bank account online or in person. Whatever process you choose, the documentation needed is generally the same. Below you will find a list of information that you will need to provide to open a Forward Checking Account. Company Information Type of legal entity Legal name of entity […]

The post What information is needed to open an account? appeared first on Grasshopper.

]]> Many banks offer the option of opening a bank account online or in person. Whatever process you choose, the documentation needed is generally the same. Below you will find a list of information that you will need to provide to open a Forward Checking Account.

Company Information
  • Type of legal entity
  • Legal name of entity
  • EIN/Tax ID number
  • Date established
  • Company phone number
  • Company physical address
  • Company description
  • Company industry classification (NAICS code)
  • Company website

Company Documents
Below are examples of acceptable documentation, however, we reserve the right to ask for additional documentation as needed.

  • Formation document
    • Articles of Incorporation
    • Certificate of Publication
    • Partnership Agreement
    • Certified Court Order
    • Governing Trust Document
    • Fictitious Trade Name
  • Authority document
    • Operating Agreement
    • By Laws
    • Current Appointment of General Partnership
    • LLP Agreement
    • Limited Partnership Agreement
    • Certificate of Authority
  • AML Policy (If applicable)
Applicant/Authorized Signers/Control Person/Beneficial Owners
  • Legal name
  • Job title
  • Ownership %
  • Physical address
  • Email address
  • Phone number
  • Date of birth
  • SSN/Tax ID number
  • Photo ID and selfie with photo ID

Beneficial owner information will be required for each individual who owns 25% or more, directly or indirectly, of the company.

Applicant/Authorized Signers/Control Person/Beneficial Owners
  • Photo ID
  • Selfie photo holding ID
Expected Account Activity
  • Domestic and Foreign ACH Deposits/Withdrawals
    • Volume and number of deposits per month
    • (Foreign only) Countries involved
  • Domestic and Foreign Wire Deposits/Withdrawals
    • Volume and number of deposits per month
    • (Foreign only) Countries involved
    • (Foreign only) Purpose
  • Mobile/Remote Check Deposit Activity

For additional questions or assistance, contact Client Services.

The post What information is needed to open an account? appeared first on Grasshopper.

]]>